Refund policy

RETURNS

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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. (NON-DG ONLY)

Please note that if your item is classed as Dangerous Goods i.e. Paint products and some cleaning products as well as Body-Fillers, you will be ineligible for a refund due to the need for DG Paperwork through courier routes.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at: office@southernpaints.co.nz

  • Include your order number in the email as well as details on which product and the reason behind the return. (Photos of returning products)
  • Please note that returns will need to be sent to the following address:
    • Southern Paints 25 Victoria Avenue, Avenal, STL, 9810, New Zealand
  • Return postage is NOT covered by Southern Paints, unless the wrong product was sent by us.


If your return is accepted, we will contact you about return instructions and how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return questions at office@southernpaints.co.nz.

Damages and Issues.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as special orders or personalized colors). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at office@southernpaints.co.nz.

Colour Responsibility
It is the customer’s responsibility to ensure that the selected colour is accurate and suitable for their needs. Please be aware that colours may vary due to screen settings, lighting conditions, and other factors. We strongly recommend reviewing physical colour samples prior to purchase whenever possible. We do not accept returns or offer refunds based on colour discrepancies.

Application Suitability
Customers must confirm that the chosen paint is appropriate for their specific surface and intended use. Different paints are formulated for different materials and environments, and incorrect application may result in poor performance or damage. We cannot be held responsible for issues arising from unsuitable product use.

Health & Safety
When using any paint product, appropriate Personal Protective Equipment (PPE) must be worn. This includes, but is not limited to, gloves, masks or respirators, and eye protection, depending on the product and method of application. It is the user’s responsibility to follow all safety guidelines. We accept no liability for harm, injury, or damage resulting from misuse, mishandling, or failure to use PPE.

Final Sale Policy
All purchases are final. We do not offer returns or refunds due to colour errors, product misuse, or incorrect application.